Refund policy
Refunds and Returns Policy
Last updated: 12 October 2025
This policy applies to all purchases made through Bakeri Solutions, a trading name of Fringe Industries Ltd (Company No. 10895002, VAT No. 342765294).
Registered address: Unit L, Escrick Business Park, York, YO19 6FD, United Kingdom.
Email: hi@bakerisolutions.co.uk Tel: 07554 676265.
We supply professional bakery and catering equipment for business and commercial use only. By purchasing from us, you confirm that you are a business customer or acting on behalf of one.
1. Your Right to Cancel
You have 14 days from receiving your goods to request a return for unwanted items. All goods must be unused, in their original packaging and with all parts included.
This cancellation right applies only to business customers within the United Kingdom.
2. How to Arrange a Return
To arrange a return, email us first at hi@bakerisolutions.co.uk
with your order number and reason for return.
Once your request is approved, we will provide the correct return address and the return instructions.
Returns sent without prior approval may be refused.
3. Condition of Returned Goods
Returned items must be unused, complete and in their original packaging.
For palletised or heavy equipment, items must be re-palletised, securely wrapped and protected for transport. Deliveries and collections are kerbside only.
If items are returned used, damaged, incomplete or improperly packaged, we may refuse the return or apply appropriate deductions.
4. Unwanted Returns & Restocking Fee
All unwanted returns are subject to a 30% restocking fee.
The buyer is responsible for return shipping and insurance costs.
Because UK delivery is free, there are no delivery charges to deduct from refunds.
5. Faulty or Damaged Goods
If your item arrives damaged or faulty, notify us within 24 hours of delivery and include photos of the item and packaging.
Once confirmed, we will arrange a replacement or refund.
The restocking fee does not apply to faulty or damaged goods.
Failure to report transit damage within 24 hours may limit our ability to assist.
6. Refunds
Once returned goods are received and inspected, refunds are issued within 5 working days.
Depending on your bank or payment provider, funds may take up to 7 additional working days to appear in your account.
Refunds are issued to the original payment method.
7. Exceptions
The following items cannot be returned unless faulty:
- Custom or made-to-order goods
- Special-order items
- Consumables or hygiene-related goods if opened
These exclusions help ensure clarity for all business customers.
8. Governing Law
This Returns & Refund Policy is governed and interpreted in accordance with the laws of England and Wales.
Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Need help?
For questions or support with returns and refunds, contact us at:
hi@bakerisolutions.co.uk
07554 676265
Fringe Industries Ltd (trading as Bakeri Solutions)
Unit L, Escrick Business Park, York, YO19 6FD